Terms of Use

Who we are and how to reach us

Marqa is operated by the party identified in the "Who runs Marqa" box on this page. Questions, requests and complaints go through the contact form on the site; every message is logged and answered by email.

Accounts

You need an account with a valid email address. Keep your password private; you are responsible for activity on your account. Tell us through the contact form if you suspect misuse.

An agency may create accounts for its brands and professionals. In that case the agency receives a temporary password that must be changed at the first sign-in.

Agency sign-up may require approval. We may suspend or close accounts that break these terms or the law, or that put other people or the platform at risk.

What the platform does

Marqa organises briefs, clients, production jobs, content calendars, approvals and reports, and produces AI suggestions (strategy, campaigns, copy, visual identity, reply drafts and more).

Payment tracking between agency, brand and professional inside a job is a status record only: Marqa does not receive, hold or transfer that money and does not act as an intermediary or guarantor of those payments.

Features that rely on third parties (WhatsApp and Instagram through Meta's official API, Google Analytics, ads, AI voice, image generation) only work once the matching account is configured and active.

AI-generated content

AI output is a suggestion and may contain mistakes, outdated information or claims that need evidence. Review everything before publishing or sending it to clients. You are responsible for how you use it, including in ads and consumer communications.

Do not use the platform to create unlawful, misleading or discriminatory content, to infringe third-party rights, or to send unsolicited bulk messages (spam).

Your data and your content

What you upload (briefs, files, photos, messages) remains yours. You allow us to store and process it only to provide the service, including sending it to the AI providers listed in the Privacy Policy.

You confirm you have the right to use what you upload, including images of people, brands and third-party works.

You can download your data and delete your account at any time under My account.

Plans, coins and payments

There are two ways to pay for a plan. With a one-off payment (Pix, bank slip or a single card charge) the plan is prepaid for a period (monthly, quarterly, half-yearly or yearly) and does not renew automatically: when the period ends the account returns to the free plan and nothing else is charged.

With a card subscription you authorise Mercado Pago to charge the same amount every period (monthly by default) until you cancel. The charge happens on the renewal date shown under Plans, at the price of your own subscription; if we change prices we tell you first and you can cancel. Each account has at most one card subscription: subscribing to another plan cancels the previous one as soon as the new one is approved.

To stop the renewal, click "Cancelar renovação" on the Plans screen — no penalty, no need to talk to anyone. The plan stays active until the end of the period you already paid for and the account then returns to the free plan. If a charge does not go through, access continues for up to 3 days while Mercado Pago retries.

Each plan includes a monthly coin allowance, refilled every month of the paid period; unused allowance does not roll over. Coins bought separately do not expire while the account exists. Each AI action uses the number of coins shown in the platform; failed actions are not charged.

Prices are in Brazilian reais (BRL, R$) and payments are processed by Mercado Pago (Pix, card or boleto). Your plan or coins are released once Mercado Pago confirms the payment.

Cancellation, refunds and chargebacks follow the Refund Policy.

Fair use and limits

To keep the platform stable and costs under control we apply usage limits per account and per network (for example, the number of AI requests within a few minutes) and a daily AI usage ceiling for the whole platform. When a limit is reached, AI pauses for a while and the rest of the platform keeps working.

Availability

We work to keep Marqa available, but maintenance or third-party failures (hosting, AI providers, payment providers) can cause interruptions. We keep backups, and we recommend you keep copies of anything important (for example, by downloading your data).

Liability

To the extent the law allows, Marqa is not liable for business decisions based on generated content, campaign results, negotiations between users or outages of third-party services. Nothing in these terms limits rights you have under the Brazilian Consumer Protection Code.

Changes

We may update these terms and will announce relevant changes in the platform. The date of the current version is shown at the top; the acceptance recorded at sign-up stores the version you accepted.

Governing law

These terms are governed by Brazilian law. If you are a consumer, you may bring a claim in the courts where you live. If this English version and the Portuguese version differ, the Portuguese version prevails.