Refund and Cancellation Policy

7-day cooling-off period

Because you buy online, you can withdraw within 7 calendar days of the confirmed payment and get the full amount back, under article 49 of the Brazilian Consumer Protection Code.

To ask for it, use the contact form with "Payment, plan or refund" and include your account email and, if you have it, the Mercado Pago payment number.

How the refund is made

Mercado Pago refunds through the original method: Pix goes back to the source account; cards show a credit on the statement (timing depends on the issuer, usually up to two statements); boleto is refunded by bank transfer to your account.

Once the refund is confirmed, the paid plan returns to free and the pack's coins are removed from the wallet.

Card subscription: how to cancel

A card subscription renews on its own every period until you cancel. To cancel, open Plans and click "Cancelar renovação": nothing else is charged, the plan stays active until the end of the period you already paid for, and the account then returns to the free plan. You can also cancel the authorisation directly at Mercado Pago.

The 7-day cooling-off right applies to each charge: cancel within 7 calendar days of a renewal and we refund that charge and move the account back to the free plan.

If a renewal is not paid, access continues for up to 3 days while Mercado Pago retries; after that the account returns to the free plan with nothing outstanding.

After 7 days

Outside the cooling-off period we do not refund a period already started or coins already bought, except for a failure on our side that prevents you from using the service, a billing error, or where the law requires it. Contact us through the form in those cases.

Failed AI actions

If an AI action fails, the coins reserved for it return to your wallet automatically.

Payments between agency, brand and professional

Amounts agreed between agency, brand and professional inside a job are negotiated and paid directly between them. Marqa does not intermediate or refund those payments.